Sheri Burgos, MBA, PMP, ITIL Expert
Sheri is an experienced ServiceNow program and project leader with a strong track record delivering large-scale enterprise platform transformations across government, financial services, and energy sectors. She specializes in end-to-end ServiceNow implementations, including ITSM, CSM, ITOM, SecOps, and HRSD, with a focus on building scalable, governed, and high-performing service environments. With certifications including PMP, ITIL, and ServiceNow CSA, Sheri brings disciplined delivery, strong stakeholder alignment, and deep expertise in Agile execution, CMDB and CSDM frameworks, and enterprise automation. Her work consistently drives measurable outcomes, including improved service delivery, enhanced operational visibility, and significant efficiency gains across complex organizations.
Hernan Burgos
Hernan is a strategic business development and technology leader with over 15 years of international experience driving growth, partnerships, and digital transformation across healthcare, government, and enterprise sectors. He specializes in building and scaling high-impact initiatives that connect business strategy with advanced technology, including health data interoperability, cloud platforms, and AI-enabled solutions. With deep expertise in HL7 FHIR and global market expansion, Hernan has successfully led multimillion-dollar growth initiatives, established strategic partnerships across North America, LATAM, and international markets, and delivered complex, cross-sector programs. Bilingual in English and Spanish, he excels at navigating diverse regulatory environments and aligning stakeholders to achieve measurable outcomes, including revenue growth, improved data transparency, and sustainable innovation across complex ecosystems.